At Hattrick, we are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, store, and disclose information when you access and use our platform. We value your trust and strive to handle your personal information with the utmost care and in compliance with applicable privacy laws. By using our services, you consent to the collection and use of your information as described in this policy.
- a) Personal Information: When you register an account or use our services, we may collect personal information such as your name, email address, date of birth, and other necessary details to provide you with a secure and personalised experience.
- b) Usage Information: We collect information about your interactions with our platform, including your IP address, device information, browser type, operating system, and usage patterns. This data helps us analyse user behaviour, improve our services, and enhance your overall experience.
- c) Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to gather information about your preferences and activities on our platform. These technologies help us personalise your experience, remember your preferences, and provide relevant advertisements.
- a) Providing and Improving Services: We use the collected information to deliver and enhance our services, personalise your user experience, respond to your inquiries, and provide you with relevant information and updates.
- b) Communication: We may use your contact information to communicate with you regarding important updates, changes to our services, promotional offers, or other relevant information. You can opt-out of receiving promotional communications at any time.
- c) Analytics and Insights: We analyse the information collected to understand user behaviour, improve our services, and optimise our platform’s performance. This may include generating aggregated and anonymized data for statistical purposes.
- d) Security and Fraud Prevention: We take measures to protect the security and integrity of our platform. The information collected helps us detect and prevent fraudulent activities, unauthorised access, and other security incidents.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
- Disclosure of Information
- a) Service Providers: We may engage trusted third-party service providers to assist us in delivering our services and improving our platform. These providers are obligated to handle your information confidentially and in compliance with this Privacy Policy.
- b) Legal Requirements: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or government requests. We may also disclose information to protect our rights, safety, or the rights, safety, or property of others.
- c) Business Transfers: In the event of a merger, acquisition, or any form of business transfer, your information may be transferred as part of the transaction. We will ensure that the recipient agrees to handle your information in a manner consistent with this Privacy Policy.
- a) Access and Correction: You have the right to access, update, and correct your personal information. You can manage your account settings and preferences within the platform or contact us for assistance.
- b) Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly.
- c) Cookies and Tracking Technologies: Most web browsers allow you to control cookies and tracking technologies through their settings. However, disabling these technologies may affect your user experience.
We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
KYC Policy
Our KYC (Know Your Customer) policy ensures a secure and reliable platform at Hattrick Games. Users who exceed an aggregate lifetime total of EUR 2000 in deposits or request a withdrawal must undergo a full KYC process. During this process, users are required to submit the following:
Government Issued Photo ID: Users must provide a copy of their ID, including the front and back in some cases.
Selfie with ID: A selfie holding the ID document is necessary to verify identity.
Proof of Residence: Users must submit a bank statement or utility bill as proof of residence.
Upon document submission, users receive a “Temporarily Approved” status while our KYC team reviews the information within 24 hours. The outcomes may include:
Approval: Users with approved KYC status can use the platform normally.
Rejection: If the submitted documents are inadequate, users will be informed of the rejection reasons.
More Information Needed: Additional details or documents may be requested without changing the user’s status.
Guidelines for the KYC process include verifying the ID’s signature, ensuring the user is not from restricted countries, matching names on documents, and meeting age requirements. The provided selfie must match the ID document.
Users who haven’t completed the full KYC process cannot make additional deposits or withdrawals. Successful KYC users have a maximum deposit limit per transaction (EUR 2,000) and undergo thorough activity and balance checks before any withdrawal. Direct fund transfers between users are strictly prohibited.
Our KYC policy safeguards your account and complies with regulatory obligations to foster a secure and fair gaming environment.
